Frequently-Asked Questions

What should I do if I notice an error on my utility bill?

Contact APPI Energy’s Customer Service team. We’ll review your bills and resolve billing discrepancies with your utility on your behalf, saving you time.

What is “slamming?”

Slamming occurs when a misleading salesperson obtains your account information and terminates your supplier contract without your consent. APPI Energy helps customers avoid early termination fees and reenroll dropped accounts without penalties or disruptions to service. Our longstanding relationship with suppliers prompts many suppliers to notify us when an account is dropped, often before the customer is aware.

Can I add or remove meters from my account?

Yes. If your business moves, expands, or needs to add or remove a meter, APPI Energy will work with your supplier to adjust your existing account, on your behalf.

Should my organization be energy sales tax exempt?

Manufacturers and nonprofit organizations may qualify for energy sales tax-exempt status. APPI Energy will evaluate your account, determine if you should be tax exempt, help you apply for tax-exempt status, and assist you with receiving reimbursement for paid taxes.

What should I do if I buy or sell property that is under contract with an energy supplier?

Contact APPI Energy’s Customer Service team. If you buy or sell property that is locked into an energy supplier contract, APPI Energy will work with your supplier and buyer or seller to ensure a smooth transition.